INVESTOR CHARTER IN RESPECT OF COINWISE RESEARCH PRIVATE LIMITED
A. Vision and Mission Statements for Investors
- Vision:
Invest with knowledge & safety. - Mission:
Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.
B. Details of Business Transacted by the Investment Adviser with Respect to the Investors
To enter into an agreement with the client providing all details including fee details, aspects of conflict of interest disclosure, and maintaining confidentiality of information.
To do a proper and unbiased risk-profiling and suitability assessment of the client.
To conduct audit annually.
To disclose the status of complaints on its website.
To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI Office details (i.e., Head Office/Regional/Local Office) on its website.
To employ only qualified and certified employees.
To deal with clients only from official number.
To maintain records of interactions with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.
To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Investment Advisers.
Not to discriminate in terms of services provided among clients opting for same/similar products/services offered by the investment adviser.
C. Details of Services Provided to Investors (No Indicative Timelines)
- Onboarding of Clients
Sharing of agreement copy
Completing KYC of clients
- Disclosure to Clients
To provide full disclosure about its business, affiliations, and compensation in the agreement.
To not access client’s accounts or holdings for offering advice.
To disclose the risk profile to the client.
To disclose any conflict of interest of the investment advisory activities with any other activities of the investment adviser.
To disclose the extent of use of Artificial Intelligence tools in providing investment advisory services.
To provide investment advice to the client based on the risk-profiling and suitability of the client.
To treat all advisory clients with honesty and integrity.
To make adequate disclosure to the investor of all material facts such as risks, obligations, costs, etc., relating to the products or securities advised by the adviser.
To provide clear guidance and adequate caution notice to clients when providing investment advice for dealing in complex and high-risk financial products/services.
To ensure confidentiality of information shared by clients unless such information is required to be provided in furtherance of discharging legal obligations or a client has provided specific consent to share such information.
To disclose the timelines for the various services provided by the investment adviser to clients and ensure adherence to the said timelines.
D. Details of grievance redressal mechanism and how to access it
1. Investor can lodge complaint/grievance against Investment Adviser in the following ways:
Mode of filing the complaint with Investment Adviser:
In case of any grievance/complaint, an investor may approach the concerned Investment Adviser who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.
Mode of filing the complaint on SCORES or with Investment Adviser Administration and Supervisory Body (IAASB):
i. SCORES 2.0 (A web-based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in a time-bound manner)
http://(https://scores.sebi.gov.in)
Two-level review for complaint/grievance against investment adviser:
• First review done by designated body (IAASB)
• Second review done by SEBI
ii. Email to designated email ID of IAASB
2. If the investor is not satisfied with the resolution provided by the market participants:
The investor has the option to file the complaint/grievance on SMARTODR platform for its resolution through online conciliation or arbitration.
3. With regard to physical complaints, investors may send their complaints to:
Office of Investor Assistance and Education
Securities and Exchange Board of India
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai – 400 051
E. Rights of Investors
Right to Privacy and Confidentiality
Right to Transparent Practices
Right to Fair and Equitable Treatment
Right to Adequate Information
Right to Initial and Continuing Disclosure
Right to receive information about all the statutory and regulatory disclosures.
Right to Fair & True Advertisement
Right to Awareness about Service Parameters and Turnaround Times
Right to be informed of the timelines for each service
Right to be Heard and Satisfactory Grievance Redressal
Right to have timely redressal
Right to Suitability of the Financial Products
Right to Exit from Financial Product or Service in accordance with the terms of agreement with the Investment Adviser
Right to receive clear guidance and caution notice when dealing in complex and high-risk financial products and services
Additional Rights to Vulnerable Consumers:
– Right to get access to services in a suitable manner even if differently abledRight to provide feedback on the financial products and services used
Right against coercive, unfair, and one-sided clauses in financial agreements
F. Expectations from the Investors (Responsibilities of Investors)
- Do’s
i. Always deal with SEBI-registered Investment Advisers.
ii. Ensure that the Investment Adviser has a valid registration certificate.
iii. Check for SEBI registration number.
Please refer to the list of all SEBI registered Investment Advisers which is available on SEBI website in the following link:
https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&in tmId=13)
iv. Pay only advisory fees to your Investment Adviser. Make payments through banking channels only and maintain duly signed receipts mentioning the details of your payments.
v. You may make payment of advisory fees through Centralised Fee Collection Mechanism (CeFCoM) of IAASB if the Investment Adviser has opted for the mechanism.
vi. Always ask for your risk profiling before accepting investment advice.
vii. Ask relevant questions and clear your doubts before acting on advice.
viii. Assess the risk–return profile, liquidity, and safety before investing.
ix. Insist on written terms and conditions, duly signed and stamped.
x. Be vigilant in your transactions.
xi. Approach appropriate authorities for grievance redressal.
xii. Inform SEBI about advisers offering assured/guaranteed returns.
xiii. Know your right to exit the service of an Investment Adviser.
xiv. Know your right to seek clarifications and guidance on advice.
xv. Know your right to provide feedback and not be bound by unlawful clauses. - Don’ts
i. Don’t fall for stock tips disguised as investment advice.
ii. Do not provide funds for investment to the Investment Adviser.
iii. Don’t believe in promises of assured/exorbitant returns.
iv. Don’t fall prey to luring advertisements or rumors.
v. Avoid acting solely based on calls/messages from advisers.
vi. Don’t take decisions due to repeated persuasion.
vii. Don’t fall for discounts, gifts, or incentives offered.
viii. Don’t rush into investments not matching your risk appetite.
ix. Don’t share your login credentials or passwords.